Privacy Policy

 

At Poet + Joy, we are committed to protecting your privacy.

For each visitor to our website, our web server automatically recognizes non-personally identifiable information only, e.g., the IP address, domain type, browser version, and service provider. Persons who supply us with their address, telephone number and/or email may be contacted by us with information regarding orders they have placed or regarding other operational information. We also store information volunteered by you that you may elect to provide to us when you register or update your account, enter a contest, participate in a survey, shop online, or make a purchase.

We use the information we collect about you to process orders and order confirmations, improve the content of our website, respond to your inquiries, and to provide you with a more personalized shopping experience. We may also use the information we collect to occasionally notify you about important functionality changes to the website, new Poet + Joy services and special offers we think you'll find valuable. By using our website, you consent to the collection and use of this information by Poet + Joy. Poet + Joy reserves the right to share information collected hereunder with its own affiliates.

Your Email Address:
We may store the email addresses of those who communicate with us via email and add you to our mailing list when you sign up to receive special promotions and updates. By electing to receive emails from us, we are able to send you exclusive information and special offers, which you may otherwise not learn about. Follow the removal instructions located at the bottom of these emails to cease receiving them. Requesting removal will not prevent you from receiving email communications relating to any online order you place with us. Poet + Joy does not currently sell, trade or rent your email addresses to others, although we may choose to do so in the future with trustworthy third parties who agree to abide by applicable terms similar to this privacy policy.

If you would prefer not to receive emails from us regarding special sales and exclusive offers, send us an email with “Unsubscribe Promotions” in the subject line.

If you use more than one email address to shop with us, send your messages from each email account you use.

Your Other Personal Information:
If you have requested email from us, created a membership on our site, or have purchased from us at any time, we may send you updates.

If you have given us your telephone number, when creating a membership with us or when ordering merchandise from us, we may use your telephone number to follow up on your order of merchandise.

We maintain all of the information you give to us, to help us serve you better and to understand our customers and their purchasing patterns over time. Any payment information that is maintained by us is masked to keep it protected in the unlikely event of unauthorized breaches of security.

If we decide to change our privacy policy, we will post those changes on this page so you are always aware of what information we collect, how we use it, and under what circumstances we disclose it.

Poet + Joy reserves the right to disclose personal information as obligated by law, in response to duly authorized legal process, governmental requests and as necessary to protect the rights and interests of Poet + Joy. In addition, we do not send your credit card information through emails.

Use of Third Parties:

We use third parties to help us provide services to you including such things as fulfilling orders, processing payments, monitoring site activity, conducting surveys, maintaining our database, administering emails, and administering drawings or contests, and to provide aggregate, comparative information on the performance of our site to us and a select group. Information will be shared with these third parties only to the extent necessary to provide these services. However, these third parties have no right to use your email address to send you email.

Poet + Joy may use certain companies that enable you to establish a membership to participate in digital wallets, payment services or rewards programs. If you elect to do so, we would only disclose to such companies the information necessary to make their programs work and support your membership with them. We are not responsible for the privacy practices of the companies sponsoring these membership programs and we suggest you review the individual privacy policies of each company with whom you establish a membership.

We contract with third parties to serve ads on our behalf across the Internet and sometimes on this site. They may collect anonymous information about your visits to our website, and your interaction with our products and services. They may also use information about your visits to this and other websites to target advertisements for goods and services. This anonymous information is collected through the use of a pixel tag, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user.

Use of Cookies:

We use cookies placed on your computer's hard drive through your web browser to enable our systems to recognize your browser during your visit to our site and when you return to our site. For instance, when you are ready to purchase an item, a cookie allows our site to "remember" you have added the item to your shopping cart. We can also show you merchandise based on your preferences and provide you with a more personalized shopping experience.